Call: +254 725 540 913 | +254 726 150 575

Email: info@bdigroup.co.ke

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  1. Human Resource Programs
    • Managing Conflict At Work Place
    • Retirement Planning
    • Stress Management At Workplace
    • Coaching Yourself And Others For Peak Performance
    • Labour Laws And Regulations
    • Effective Disciplinary
    • HR Manuals
    • Grievance Handling
    • Appeals Procedures
    • Employment Contracts
    • Workplace Manuals
    • Data And Record Management
  2. Customer Service Programs
    • Mastering The Telephone
    • Excellent Customer Service
    • Building Customer Loyalty
    • Strategies Of Dealing With Dissatisfied Customers
    • Raising The Customer Service Crossbar
    • How To Exceed Customers’ Expectations
    • Customer Service Excellence For Managers
    • Ultimate Loyalty: Build Teams That “WOW” The Customer
    • Attitudes For Customer Service
    • Managing The Telephone
  3. Leadership Programs
    • Developing High Performance Teams
    • Executive Programs
    • The Voice Of Leadership
    • High Impact Communication Skills
    • Developing Team Creativity & Initiative
    • Leading With Emotional Intelligence
    • Coaching A Service Team
    • Project Team Leadership
    • Creating Leaders Through Mentorship
    • Finance For Non Finance Managers
  4. Business Programs
    • Time Management
    • Business Etiquette
    • Knowledge Management
    • Facilitation Skills
    • Business Values And Ethics
    • Beyond Time Management
    • Effective Sales Management Techniques
    • Mastering The Art Of Business Communication
    • Entrepreneurship & Sme’s
  5. Special Categories
    • Training Of Trainers
    • Team Building
    • Gender Training
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